Frequently Asked Questions (FAQ)
Thanks for coming by to my FAQ! I hope you find the answers you are seeking through this page. If you need additional help please feel free to send me a message via my contact page.
How long will it take to recieve my order?
📦 Processing Time
It normally takes 1-2 business days to process.
📦 Shipping Details
There are two shipping methods available via USPS.
We do not offer any other shipping methods at this time.
USPS Ground Advantage (3-5 Business Days)
USPS Priority (1-3 Business Days)
*Business Days = Monday – Friday
Do I get a tracking number?
Yes! Of course. A tracking number will be provided with your order update. Order updates are sent over email once your item(s) have been shipped within 1-2 business days.
Where is my receipt and order information?
Your order reciept, information, and updates are sent over email.
If you did not receive any emails please check your SPAM folder and mark my emails as NOT SPAM and add me to your contact list to avoid losing your order updates.
If you are still having trouble please feel free to contact me via my contact page.
What if I didn't receive my order?
Sorry, we do not give refunds and are not responsible for lost or stolen mail. We advise you to keep track of your package with the tracking number we provided.
If you have tracked your order and you feel that your mail is lost, please check out the following USPS web page:
Can I get a refund?
Due to nature of my unique & hand made products I do not offer refunds once the item has been shipped out.
If you contact me before the item is shipped I can issue a partial refund. This means I will deduct a 10% refund fee. Please contact me via the form on my contact page ASAP. Refunds can take up to 7 days to return into your bank account.
Are your products hand made?
Yes! All my items including crochet plushies, stickers, bookmarks, pins, keychains, and prints are handmade in my studio.
Do you make custom crochet plushies?
Yes! But at the moment I am not accepting custom orders on crochet plushied. If you would like to be the first to be notifed for custom orders, please join my email list!
